23bet Terms and Conditions — Your Rights and Responsibilities

1General Terms & Conditions and Applicability

23bet (hereinafter referred to as "we", "the platform", or "the site") is an internationally licensed online gaming service provider. These Terms and Conditions constitute a legally binding agreement between 23bet and all of its users.

These terms apply to the website, mobile app, and all services operated under 23bet. We reserve the right to modify these terms at any time. Notice will be posted on the site, and continued use of the platform after any changes constitutes acceptance of the updated terms.

• These Terms and Conditions are available in both English and Bengali; in case of any conflict between the two versions, the English version shall prevail.
• This service is available to individuals aged 18 and above only.
• Residents of countries or regions where online gaming is prohibited by law are not permitted to use this service.

2Account Registration & Eligibility

To open an account with 23bet, you must meet certain mandatory requirements. Only one account is permitted per person. Multiple accounts are strictly prohibited, and if detected, all associated accounts and balances may be forfeited.

All information provided at registration must be truthful, accurate, and up to date. Providing false information may result in account closure and forfeiture of any winnings accumulated during that period.

• Age: You must be at least 18 years old. A national ID or passport may be requested for age verification.
• Single Account: Only one account may be created per device, IP address, or household.
• Password Security: Keep your login credentials strictly confidential. You are fully responsible for any consequences of sharing them with others.
• KYC Verification: KYC (Know Your Customer) verification is mandatory before withdrawals above a certain amount.
• Account Transfer: Accounts may not be sold, rented, or transferred.

3Payments & Financial Transactions

23bet supports popular Bangladeshi mobile banking services such as Mobile Banking, Nagad, and Rocket for deposits and withdrawals. All transactions are secured with SSL encryption.

The minimum deposit amount is BDT 500, and the maximum varies by payment method and account tier. All payments are processed instantly in accordance with 23bet's Terms and Conditions.

• Deposited funds may only be used for gaming purposes.
• Using the platform for money laundering or any other illegal purpose is strictly prohibited.
• Using a third-party payment method may result in the transaction being cancelled.
• For any payment-related issues, contact our support team, available 24/7.

4Bonuses, Promotions & Offers

23bet regularly offers bonuses and promotional deals. Each bonus comes with its own terms and conditions, which must be read before claiming. By accepting a bonus, you agree to the associated terms.

• Wagering Requirement: Most bonuses require a specified wagering amount to be completed before withdrawals are permitted.
• Bonus Expiry: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Multiple Bonuses: Having multiple bonuses active at the same time is generally not permitted.
• Bonus Abuse: Any attempt to manipulate the bonus system may result in account suspension.
• Free Spins: Winnings from free spins may be subject to separate wagering requirements.

5Gaming Rules & Fair Play

All games on 23bet are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and not predetermined. Our game software is regularly audited by independent third parties.

• Using bots, automation, or any software to play games is strictly prohibited.
• If you discover a bug or error in the game system, report it to support immediately. Taking advantage of such an error may result in the cancellation of related winnings.
• Colluding with other players or engaging in group cheating will result in permanent account closure.
• In Live Casino games, the dealer's decision is final. Full game rules are available on each game's page.

6Withdrawal Policy & Process

KYC verification must be completed before requesting a withdrawal on 23bet. Once verified, payments are typically processed within 1–24 hours. Withdrawal requests may be held if the Terms and Conditions are not met.

• Minimum Withdrawal: BDT 500 (Five Hundred).
• Maximum Withdrawal: Subject to account tier and verification status.
• Payment Method: Withdrawals will be processed using the same method used for the deposit.
• Bonus Balance: Wagering requirements must be met before withdrawing funds earned from bonuses.
• Processing Time: Occasional delays may occur due to bank or system issues.

7Responsible Gaming Policy

23bet believes gaming should be a source of entertainment, not addiction. We encourage all our members to play responsibly. This is an integral part of 23bet's Terms and Conditions.

• Never bet more than you can afford to lose.
• Set deposit limits, session limits, or self-exclusion if needed.
• Anyone under 18 is strictly prohibited from using this platform.
• If you experience gaming-related problems, seek expert support. The 23bet support team is always ready to help.

8Privacy & Data Protection

Your personal information is extremely important to 23bet. We never sell your data to third parties. It is used solely for service improvement, identity verification, and fulfilling legal obligations.

• All data is stored and transmitted using SSL encryption.
• To request deletion of your account data, please contact our support team.
• For more details, visit our Privacy Policy Read.

9Account Suspension and Closure Policy

23bet reserves the right to suspend or permanently close any account at any time, with or without cause, including for the reasons listed below. In the event of a Terms and Conditions violation, this action may take effect immediately.

• Violation of any provision of these Terms and Conditions.
• Fraudulent or suspicious activity.
• Providing false identity or information.
• Suspicion of money laundering.
• Operating multiple accounts.

Upon account closure, any valid balance (excluding bonuses) will be returned, though it may be held while an investigation is ongoing.

10Dispute Resolution & Applicable Law

Any dispute between 23bet and a user will first be addressed through direct negotiation. Please contact our support team, and if no resolution is reached within 48 hours, the matter may be escalated to a higher level.

• In disputes related to gaming outcomes, the RNG audit report will be considered the definitive evidence.
• Payment disputes will be resolved by cross-referencing bank or MFS records.
• 23bet operates in compliance with the rules of international gaming licensing authorities.
• This agreement is governed by the laws of the relevant licensing jurisdiction.