Find out exactly how your personal data is collected, where it is stored, and how it is kept safe — all explained clearly and transparently.
This Privacy Policy applies to the 23bet website, mobile app, and all related services. By using the platform, you are considered to have agreed to this Policy.
Welcome to 23bet. We believe every member's personal data belongs to them. The 23bet Privacy Policy is built to ensure the highest level of protection for your information. In it, we explain in detail what data we collect, why we collect it, and how it is kept secure.
This Privacy Policy applies to the following services:
We comply with international data protection regulations and treat your privacy as our top priority. This Privacy Policy is reviewed regularly and updated as needed.
23bet never sells your personal data to third parties. Our Privacy Policy is fully transparent and member-friendly.
23bet collects different types of information for different purposes. Below is a detailed breakdown of what data is collected and why:
| Type of data | Example | Reason for Collection |
|---|---|---|
| Identity information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Registration & Security Notifications |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment processing |
| Technical information | IP address, device type, browser | Security & fraud prevention |
| Gaming Information | Game history, bet amounts, wins and losses | Service improvement & responsible gaming |
| Cookie Information | Session data, preferences, browsing patterns | Improving user experience |
No additional data beyond this is collected. We always follow a minimum data collection approach.
23bet uses your personal data solely for defined, legitimate purposes. Your information will never be used for anything beyond what is stated in this Privacy Policy.
We obtain your consent before using your data for marketing or promotional communications. You may withdraw that consent at any time.
When you visit the 23bet website, various types of cookies are used. Cookies are small data files stored in your browser that help improve your experience on the site.
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may cause some features of the site to stop working.
23bet employs the highest technical standards to protect your data. Our security infrastructure is regularly tested and audited by independent third parties.
In the event of a security breach, we will notify affected members within 72 hours and take prompt remedial action.
How long 23bet retains your data depends on the type of information and applicable legal requirements. We never keep data longer than necessary.
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Under the 23bet Privacy Policy, you have several important rights regarding your own data as a member. To exercise any of these rights, please contact our support team.
You can request a full breakdown of all personal data we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data under certain conditions.
You may request that we stop using your data for specific purposes.
You can request a copy of your data in a portable format.
You may withdraw consent for marketing or optional uses at any time.
To exercise any of the rights listed above, email our support team. We typically respond within 30 business days.
23bet does not collect — and has no intention of collecting — any personal information from individuals under the age of 18. This is one of the most critical provisions of our Privacy Policy.
Any account found to have been created by a person under the age of 18 will be permanently closed and all associated data will be deleted.
For any questions, concerns, or complaints regarding our privacy policy, please contact our dedicated privacy team. We take all requests seriously.
If your complaint is not resolved to your satisfaction by us, you have the right to file a complaint with the relevant regulatory authority.
Earning Your Trust Is Our Highest Priority
Every transaction and piece of personal data you share is protected by 256-bit SSL encryption. No third party can access this information.
Documents submitted for identity verification are stored in an encrypted vault and can only be accessed by authorized personnel.
No promotional messages will be sent without your consent. You can unsubscribe at any time.
We only collect data that is necessary to provide our services. No unnecessary information is requested or stored.
Our Privacy Policy is written in plain, straightforward language. There are no complex legal terms or hidden conditions — what you see is what applies.
Our privacy policy is regularly reviewed and updated to keep pace with changes in technology and applicable laws.
Frequently asked questions from members about our privacy policy